Voted Best Hair Salon of Georgia 2025
Policies & Procedures
SERVICE ADJUSTMENTS:
- We strive to offer guests the highest level of satisfaction. If you are having challenges with your haircut, color, or extensions, please let us know within 7 days of your visit and we will be happy to accommodate you.
RETAIL RETURN POLICY:
- Should you make a retail purchase that you are unsatisfied with, we will accept retail exchanges, at full credit, within 14 days from your initial purchase.
REFUNDS:
- Refunds are not offered on services or retail purchases. We are more than happy to adjust services at no cost, and exchange retail for something that would be a better suit for your needs if notified within the above time frames.
KIDS IN THE SALON:
- Kids are only allowed in the salon when receiving services - that way you can relax during your appointment and get that much-needed R&R time!
CANCELLATION & NO-SHOWS:
- In order to continue providing the best possible scheduling options to our guests, we require 24 hours notice should you need to cancel or reschedule your visit. Should you cancel or reschedule your appointment with less than a 24 hour notice, a 50% cancellation fee will be applied to the card on file. If you are to no-show to your appointment, 100% of your scheduled service will be charged to the card on file. If cancellations and no-shows are a recurring problem, unfortunately we will no longer be able to accept your appointment.
CONSULTATION POLICY:
- If you no-show or cancel without at least 24 hours’ notice, a $25 fee will be applied to your account before rescheduling. This ensures we respect our stylists’ schedules and the time reserved just for you.
RUNNING LATE:
- If you are running any later than 15 minutes, unfortunately we will have to either reschedule your appointment or adjust the service to a shorter service. If you are constantly late, unfortunately we will no longer be able to accept your appointment.
EXTENSIONS POLICY:
- To maintain the highest standards of quality and care, we do not accept outside hair extensions. All extension services require the purchase of hair through our salon. This allows us to guarantee the quality, longevity, and overall health of your investment.
Privacy Policy
Mane Focus Hair Salon ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book services, or interact with us online.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of information:
- Name
- Email address
- Phone number
- Billing and payment information (processed securely through third-party platforms)
- Appointment details and service history
- IP address
- Browser type and device information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
We use the information we collect to:
- Schedule and manage appointments
- Provide salon services and customer support
- Process payments and transactions
- Send appointment confirmations, reminders, and service-related communications
- Improve our website, services, and client experience
- Respond to inquiries or feedback
- Comply with legal obligations
We do not sell or rent your personal information. We may share your information with:
- Trusted third-party service providers (such as booking software, payment processors, and email services) solely to operate our business
- Legal authorities if required by law or to protect our rights
All third-party providers are required to maintain the confidentiality of your information.
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings, though some features of the website may not function properly.
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the information below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us using our information below.
MANE FOCUS HAIR SALON
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